yes88 is committed to protecting the privacy and security of your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it. Please read it carefully.
This Privacy Policy ("Policy") describes how yes88 ("yes88", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player", "User") who access, register for, or use the yes88 online gaming platform at yes88.one.
yes88 recognises that your personal data is sensitive and that you have a right to understand clearly how it is handled. This Policy is intended to be transparent, comprehensive, and written in plain enough language that any player — whether in Kuala Lumpur, Penang, Johor Bahru, or anywhere else in Malaysia — can understand what data yes88 holds about them and why.
By creating an account with yes88 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy.
yes88 acts as the data controller in respect of personal data collected through the yes88 platform. As data controller, yes88 determines the purposes for which and the manner in which your personal data is processed. yes88 takes its obligations as a data controller seriously and implements appropriate technical and organisational measures to safeguard personal data at all times.
For all data protection matters, including requests to exercise your rights under applicable data protection law, you may contact yes88 at: [email protected] (plain text — not a clickable link).
yes88 collects personal data from you in the following categories and through the following means:
yes88 uses the personal data it collects for the following purposes:
| Purpose | Description |
|---|---|
| Account management | Creating and maintaining your yes88 player account, processing logins, and managing account settings and preferences. |
| Service delivery | Enabling your access to games, sports betting markets, payment processing, bonus credits, and all platform features. |
| Identity verification (KYC) | Verifying your identity and age (21+) in compliance with applicable regulatory and AML requirements. |
| Financial transactions | Processing deposits, withdrawals, and managing your MYR wallet balance on yes88. |
| Responsible gaming | Monitoring gaming behaviour to identify potential problem gambling indicators and to enforce player-set limits and self-exclusion requests. |
| Fraud prevention & security | Detecting and preventing fraud, money laundering, unauthorised access, and other security threats to the platform and to player accounts. |
| Customer support | Responding to your enquiries, complaints, and requests submitted via live chat or email. |
| Legal compliance | Meeting yes88's obligations under applicable laws including anti-money laundering, data protection, and gaming regulations. |
| Marketing communications | Sending you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. |
| Platform improvement | Analysing aggregated usage data to improve yes88's user experience, game offerings, and technical performance. |
yes88 processes your personal data on the following legal bases as applicable:
yes88 does not sell your personal data to third parties. yes88 may share your personal data with the following categories of recipients in the circumstances described:
All third-party service providers engaged by yes88 are subject to data processing agreements that require them to process personal data only on yes88's instructions and to maintain appropriate technical and organisational security measures.
yes88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general principle, yes88 retains account registration data and transaction records for a minimum period following account closure as required by applicable AML and gaming regulations. KYC documents are retained in accordance with applicable identification verification retention obligations. Gaming history and betting records are retained as required for dispute resolution and regulatory audit purposes.
Where personal data is no longer required for any legitimate purpose, yes88 will securely delete or anonymise it in accordance with its data destruction procedures.
yes88 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Notwithstanding the above, no transmission over the internet or method of electronic storage is entirely secure. yes88 cannot guarantee the absolute security of your data but commits to maintaining industry-standard security practices and to notifying affected players of any material data security incidents in accordance with applicable law.
yes88 uses cookies and similar tracking technologies on its platform to provide core functionality, improve user experience, and analyse platform usage. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the yes88 platform.
Subject to applicable data protection law, you have the following rights in respect of your personal data held by yes88:
To exercise any of these rights, please contact yes88 support at: [email protected]. yes88 will respond to rights requests within the timeframe required by applicable law. We may need to verify your identity before processing a rights request.
yes88 is strictly for individuals aged 21 and above. yes88 does not knowingly collect or process personal data of individuals under the age of 21. If yes88 becomes aware that personal data of a minor has been submitted to the platform, yes88 will take immediate steps to delete that data and to close the associated account. If you believe that a minor has registered on yes88, please contact support immediately.
yes88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, yes88 will notify registered players via email or in-platform notification prior to the effective date of the change. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the yes88 platform following publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or to yes88's handling of your personal data, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the platform, or by email:
Email: [email protected] (plain text only — this is not a clickable link)
yes88 is committed to resolving data protection queries promptly. Formal complaints regarding yes88's data processing practices may also be directed to the relevant data protection authority in your jurisdiction.
Six core data protection principles that guide how yes88 handles your personal information every day.
All data transmitted between your device and yes88 is encrypted to the same standard used by Malaysian banking institutions. Your login, deposits, and account details are protected in transit at all times.
yes88 does not sell, rent, or trade your personal data to third-party marketers. Your information is used exclusively for operating and improving the yes88 platform and for meeting our legal obligations.
yes88 clearly documents every purpose for which your data is processed, the legal basis for that processing, and how long the data is retained. No hidden data uses, no vague catchall clauses.
Access, rectify, delete, or export your yes88 account data by contacting support. Rights requests are handled within the timeframes required by applicable law — no unnecessary delays or obstructions.
Identity documents submitted for KYC verification are stored with encryption-at-rest and access controls restricting visibility to authorised compliance staff only. Documents are retained only for the minimum period required by law.
In the unlikely event of a data security incident affecting your personal data, yes88 commits to notifying affected players and relevant authorities promptly in accordance with applicable data protection law requirements.
Your privacy is protected. Your data is secure. Your rights are respected. Over 500,000 Malaysian players trust yes88 to deliver a fair, transparent, and secure gaming experience — from Kuala Lumpur to Penang and everywhere in between. Sign in and play today.
🔞 Must be 21 or older. Please gamble responsibly. See our Responsible Gaming page.